Terms and conditions of sale

Unavailability in stock and back orders

Not all of our items are available in stock, therefore, sometimes shortages occur. We will charge for the purchase of the item when it is on the production list and you will be notified by email. If there are any delays in production, you will be notified within 1 week of receiving your order. Since all our mirrors are handmade to customer order, we need about 35/40 days to make the goods.

Problems with orders

If you encounter problems with the your order, or you will receive damaged, mistaken or missing goods, please send us an email to info@venice-mirrors.com. All our shipments are 100% insured. We recommend that you check the goods upon receipt and, if you find breakages due to transport, inform us of what happened within 3 days via email or fax. Beyond this period we will not refund and/or send spare parts.

Technical problems

If you have connection problems or are unable to process the order, check that you have javascript and cookies enabled and that the browser is the latest version. If you still have problems, contact us.

Product information

If you need further information on any product, do not hesitate to contact our Customer Care service on +39 3381375676, we will be happy to help you. Prices are subject to change without notice.

Returns

As all of our items are handmade "bespoke" and "personalized" to the customer's order, therefore not resalable to other consumers, we cannot return the goods produced without prior agreement and authorization with our administrative office and in any case within 14 days from the delivery date. We guarantee your satisfaction with our products, handmade work guarantee is included in most of the products.

Taxes

Customs taxes are different for each destination country and will be paid by the customer."

VAT EU VAT rates

The % VAT (Value Added Tax) of the relevant country will be applied to all orders from European Community countries both on goods and transport. Companies with a European VAT number will be exempt from this tax by entering their number in the relevant box when placing the order. All orders outside the European Union will not be subject to VAT.

This the list of VAT rates of European countries:

Austria 20.00%

Belgium 21.00%

Bulgaria 20.00%

Croatia 25.00%

Cyprus 19.00%

Czechia 21.00%

Denmark 25.00%

Estonia 20.00%

Finland 24.00%

France 20.00%

Germany 19.00%

Greece 24.00%

Hungary 27.00%

Ireland 23.00%

Italy 22.00%

Latvia 21.00%

Lithuania 21.00%

Luxembourg 17.00%

Malta 18.00%

Monaco 20.00%

Netherlands 21.00%

Poland 23.00%

Portugal 23.00%

Romania 19.00%

Slovakia 20.00%

Slovenia 22.00%

Spain 21.00%

Sweden 25.00%