Shipping and returns
Shipping your package
Packages are usually shipped within 35/40 days of receipt of payment and sent via Fedex (excluding Italy). Door to door delivery in 2/3 days. 100% insured shipping. Since all our mirrors are handmade to customer order, we need approximately 35/40 days to produce the items
Shipping costs include packaging costs. Shipping costs vary based on the volume of the shipment and the delivery address. We cannot group two distinct orders placed separately, and shipping costs will be applied to each of them. Your package will be sent under your responsibility, but special attention is paid to fragile objects.
We do not ship to P.O.Box addresses (excluding Arab countries). Make sure you enter your address correctly. If we have to re-ship an item due to an address error the charges will be your responsibility.
Returns and Refunds
As all our items are handmade "on "measured" and "personalized" based on the customer's order, therefore not resalable to other consumers, you cannot return the goods produced without prior agreement and authorization with our administrative office and in any case within 14 days from the delivery date. All returned merchandise must be in original condition and returned pre-paid in the original packaging. We are not responsible for lost and/or damaged returns. We guarantee your satisfaction with our products, handmade work guarantee is included in all products.